Ola Voyage Tourism LLC

Last Updated: 1-January-2026

Ola Voyage Tourism LLC (“we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with UAE Personal Data Protection Law (PDPL) and internationally accepted data protection principles, including GDPR.

By using our website or services, you agree to the practices described in this policy.

1. Personal Data We Collect

We may collect the following personal data when you use our website or services:

• Name, email address, phone number
• Billing and contact address
• Travel and booking details
• Communication records (emails, chats, enquiries)
• Payment-related information (processed securely via third-party gateways)

Note: We do not store credit or debit card details on our servers.

2. Purpose of Data Collection

Your personal data is collected and processed for legitimate business purposes, including:

• Processing bookings and travel services
• Customer support and communication
• Payment processing and invoicing
• Improving website functionality and service quality
• Legal, regulatory, and accounting compliance

We only collect data that is necessary, relevant, and limited to these purposes.

3. Legal Basis for Processing

Under UAE PDPL and GDPR principles, we process personal data based on one or more of the following legal grounds:

• Performance of a contract (travel bookings and services)
• Compliance with legal obligations
• Legitimate business interests
• Your explicit consent (where required)

4. Data Sharing & Third Parties

We do not sell or rent your personal data.

Personal data may be shared only when necessary with trusted third parties such as:

• Payment gateway providers
• Hotels, transport providers, and tour operators
• IT, hosting, and analytics service providers
• Government or regulatory authorities (when legally required)

All third parties are required to maintain appropriate data protection and confidentiality standards.

5. International Data Transfers

Where personal data is transferred outside the UAE, we ensure that appropriate safeguards are in place in accordance with UAE PDPL and applicable international data protection laws.

6. Data Security

We implement appropriate technical and organizational security measures, including:

• SSL encryption
• Secure servers and access controls
• Regular security monitoring
• PCI-compliant payment gateways

These measures are designed to protect personal data against unauthorized access, loss, or misuse.

7. Cookies & Tracking Technologies

We use cookies to enhance website functionality and user experience. Cookies help us:

• Remember user preferences
• Analyze website traffic
• Improve service performance

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Your Rights

In accordance with UAE PDPL and GDPR principles, you have the right to:

• Access your personal data
• Request correction or update of your data
• Request deletion of personal data (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Object to certain data processing activities

Requests can be made by contacting us using the details below.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law, accounting, or regulatory obligations.

10. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal data from minors.

11. Policy Updates

This Privacy Policy may be updated from time to time to reflect legal, regulatory, or operational changes. Updates will be posted on this page and will be effective immediately.

12. Contact Information

For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

• Ola Voyage Tourism LLC
• Website: www.olavoyage.ae
• Email: info@olavoyage.ae
• Location: Dubai, United Arab Emirates